My point of contact was Blair. Outstanding customer service. He was sincerely concerned that I had no heat. His compassion and desire to help me get the repairs completed with the cost acceptable to me was great. We set the date & time for repairs and they arrived on time and completed the work same day. Blair ensured my satisfaction and also explained the new thermostat before he departed. I highly recommend Blair and Temperature Pro. Weeks later all is working perfectly and Blair recently gave me a call to see if everything was ok. They are not just out for your money.